Privacy Policy

Privacy Policy for Emergency Plumbing Services

Introduction

Welcome to https://emergency-plumbing-services.scoopsurge.com (hereafter referred to as “Emergency Plumbing Services” or “we”). We prioritize and respect your privacy by implementing robust data protection measures, as outlined in this Privacy Policy. This policy ensures transparency regarding the collection, use, and disclosure of your personal information, in accordance with various international privacy laws including PIPEDA (Canada), Law 25 (Quebec), GDPR (EU), LGPD (Brazil), CCPA/CPRA (California), CPA (Colorado), UCPA (Utah), CTDPA (Connecticut), VCDPA (Virginia), POPIA (South Africa), and others.

Scope

This policy covers all aspects of our website, applications, online services, and products offered by Emergency Plumbing Services. However, it is important to emphasize that this policy does not extend to third-party platforms or services accessed through links on our site. These entities have their own privacy policies, which govern how they collect and utilize user data.

Processing Activities

This Privacy Policy guides your interactions when:

  • You use any of our applications or services as an authorized user.
  • You visit our websites associated with this policy.
  • You communicate with us via email, phone, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide tailored services. The types of data collected include:

  1. Account Information: This includes your user name, login credentials, and any registration details.
  2. Payment Information: Details related to payment methods, such as credit card numbers, billing addresses, and transaction history.
  3. Financial Information: Data connected to financial transactions, including bank account information.
  4. Purchase Information: Records of your orders, purchases, and shopping behavior on our platform.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device for authentication and service improvement.
  6. Location Data: Information about your geographic location when you interact with our services.
  7. Feedback: Your comments, reviews, and responses to customer satisfaction surveys.
  8. Social Media Information: Data from social media platforms when users choose to connect their accounts with ours.
  9. Product Information: Details about the products or services you access or purchase on our site.

We gather this data through direct user input, interactions with our systems, and automated technologies used for analytics and personalization. Additionally, we may receive personal data from third parties who assist us in providing services, always adhering to their privacy practices.

Cookies and Data Collection Technologies

Emergency Plumbing Services uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are categorized as Strictly Necessary (for basic functionality), Preferences (to remember user choices), and Analytics (to gather data for performance improvements). Users can manage non-essential cookies through our Cookie Manager, providing control over their privacy settings.

Data Retention and Deletion

We retain personal data for the duration required by law or for the specific purpose it was collected. Once this period expires, we securely delete or anonymize the data to ensure your privacy.

Security Measures

The protection of your personal data is a top priority. We implement robust security measures, including encryption during data transmission and storage, to safeguard your information. Furthermore, we engage secure third-party processing partners who adhere to strict data protection standards.

Children’s Privacy

Emergency Plumbing Services does not knowingly collect or solicit personal data from individuals under the age of 18. We encourage parents and legal guardians to supervise their children’s online activities and prevent the disclosure of any personal information.

Your Rights Over Your Data

Depending on your jurisdiction, you have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: The right to restrict or limit the processing of your personal data.
  • Portability: The right to receive a copy of your personal data in a structured and commonly used format.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data privacy rights.
  • Filing Appeals/Complaints: You can file a complaint with us or relevant supervisory authorities if you believe your privacy rights have been infringed upon.

To exercise these rights or for data-related inquiries, please contact our Privacy Team via email at [email protected] or through postal mail sent to the address provided on our website.

Changes to Privacy Policy

Emergency Plumbing Services reserves the right to update and modify this Privacy Policy from time to time. Any changes will be published on this page, ensuring you are always informed about how we handle your personal data.

Contact Information

For any questions regarding privacy, data protection, or unsubscribing from our communications, please reach out to us via: